“The Keep” is presided over by a board of directors that pretty much is oblivious to the plight of the homeless, so much, that the previous director was able to convince most people in the shelter that she owned the shelter and it was hers to with what she wanted. This claim was supported by the fact that her husband was second in command and her daughter third. So, imagine you had a grievance, who would you approach?
Her husband was addicted to painkillers and psych medication and when he ran out of pills he got from several doctors, he would buy from within the shelter. His wife had him on a very short leash and he never had money, so he pawned his jewelry to those who out of fear would sell him their own prescribed medication. In his ill mind paying for the pills was the right thing to do, never mind if someone refused he would give his wife a reason to bar that person, telling her that person had been to another shelter would be enough reason. She did not like it when people sought resources from other agencies in an effort to improve their circumstances.
I remember once his wife had bought him 1 ct diamond studs and within a month he had “lost” them. Of course she knew, would tell everyone in how much pain he was all the time, how sick he was and how grateful everyone should be that he still would come to work and take care of the homeless. After a while when he ran out of ways to pay for his habit, mysteriously a few people were accused of stealing, their belongings searched, jewelry found and of course they had to leave the shelter. But that did not end the cycle, he just targeted different people.
Her daughter would date homeless men from within the shelter and when the “relationship” did not “work-out” the director would run around the shelter and scream and holler how “that guy took advantage of her daughter, got caught stealing, was the devil, and you all better not betray me like that or I make sure you have to leave town”.